Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, items must be unused, in their original condition, and in original packaging. Proof of purchase is required.

To request a return, please contact our support team at: support@particlfacecream.shop. If your return is approved, we will provide instructions on how to send your item back.

Items returned without prior approval may not be accepted.

Damaged or incorrect items
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect so we can resolve the issue.

Refunds
Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

If you have any questions about returns, you can contact our support team at any time.